Privacy Policy

1. Introduction

Welcome to RestioAI ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered hotel management platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Hotel and property details
• Guest booking information
• Payment information (processed securely through Stripe)
• Communications through Facebook Messenger, Instagram, and LINE
• Usage data and analytics

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process bookings and payments
• Respond to guest inquiries through AI-powered chat
• Send booking confirmations and updates
• Analyze usage patterns to enhance user experience
• Comply with legal obligations

4. Third-Party Services

We integrate with the following third-party services:

• Meta (Facebook/Instagram): For messaging and social media integration
• LINE: For messaging services in Southeast Asia
• Stripe: For secure payment processing
• Google/OpenAI: For AI-powered conversation capabilities

Each third-party service has its own privacy policy governing the use of your information.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication with JWT tokens
• Regular security audits and monitoring
• Access controls and role-based permissions

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Booking records may be retained for up to 7 years to comply with legal and tax requirements.

7. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Export your data in a portable format

8. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience on our platform. You can control cookie preferences through your browser settings.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at: